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Features
Asset and Project Management Software
MAIN FEATURES
- Overview of your activity including active tickets, assigned issues, recent assets and licenses.
- Easily manage all client’s data in one single page.
- Keep track of all the hardware you manage.
- Keep track of all the licenses you manage.
- Easy to use project management feature.
- Visualize and organize your work with ease with the new Kanban board feature.
- Use the integrated help desk feature to provide support for your clients.
- Ticket Auto-import from any email account.
- Ticket Auto-association to users, clients and assets.
- Use Escalation Rules to escalate tickets if they are not resolved within a certain period of time.
- Easily track and plan all your work through issues.
- Tasks, Maintenance Issues, Bug Tracking, Improvement Issues or New Feature Issues, all in one place. Assign issues to other team members.
- Associate issues to other objects in the system like clients, assets or projects.
- Be the first to know if your servers go down.
- Network service monitoring with email and SMS alerts.
- Generate timesheet like reports for your clients with all logged work and time.
- Easily manage all your credentials.
- Assign credentials to assets and/or clients.
- Have you ever wanted to work on a server or router but can not remember or find the password? Use onTrack integrated Credential Manager to store all your passwords in one place.
- Your users/clients can view their inventory, view work progress, send tickets or issues and much more.
- Keep all your files in one place.
- Upload files related to clients, assets or projects.
- System can be easily translated to any language.
- Multiple themes to select from and customizable layout.
- Easy Installation, Gravatar support, Email & SMS Notifications, Kanban Project Management, Ticket